| Q: |
Is there anything I need to do to notify my insurance company that I am seeking counseling services? |
| A: |
Yes! Quite often, an individual will need to phone the agency listed on the insurance card to get PREAUTHORIZATION. Preauthorization may include the first visit, or several sessions. Additionally, it pays to ask about EAP visits, as these are at no cost to the client.
|
| Q: |
Do I need preauthorization from my insurance company? |
| A: |
Call the customer service phone number on your insurance card and ask about your "outpatient mental health benefits".
|
| Q: |
What does EAP stand for? |
| A: |
Employee Assistance Program
|
| Q: |
How do I know if I have EAP visits available? |
| A: |
Check with your employer. EAP visits require preauthorization and you need to make the call (we cannot authorize them for you)
|
| Q: |
Do you bill insurance? |
| A: |
Yes
|
| Q: |
How long is an appointment? |
| A: |
50 minutes
|
| Q: |
What are your appointment fees? |
| A: |
The first 50 minute session is $120 and each 50 minute session after that is $100
|
| Q: |
How much notice is needed to cancel or change an appointment without being charged? |
| A: |
24 hours. Our no-show fee is $60 and our late cancel fee is $35
|
| Q: |
Does anyone in your office see children? |
| A: |
Yes, all of counselors see children,please call us for specific age groups
|
| Q: |
Do you offer appointments times in the evenings? |
| A: |
Yes
|
| Q: |
Who do I call for with questions concerning my bill or insurance claim? |
| A: |
Please call 287-0993 and ask for Crista
|
| Q: |
Do you accept credit cards? If so, which ones? |
| A: |
We accept Visa, MasterCard and Debit Cards
|
| Q: |
Do you accept Medicare or Medicaid? |
| A: |
Not at this time |
